Return Policy, Replacement & FAQ
Below are some common concerns of our customers before purchasing the product, if you have other questions, please just send it to whatsapp at 9599013410.
Question. What is exchange policy and how does it work ?
Answer. We have 30 days exchange policy. Product should be same as in original condition. In exchange customer do not need to pay anything.
We will arrange the reverse pickup and exchange will be issued once pickup is done. Style production will be start on next day of pickup and will be delivered on priority.
Question. What is Return Policy and how does it work ?
Answer. We have 10 days return and refund policy. Refund is applicable in case of lost in transit or manufacturing defect or in case we are not able to provide replacement because of any issues.
Question. How cancellation works ?
Answer. We request you to place the order only if you are confident that you will receive the product at the time of delivery. In case you cancelled after shipping then there will be a deduction of Rs 500 if prepaid, where as in COD our system won't be able to ship any new orders to your address and phone number.
Question. How much warranty on product ?
Answer. We are providing 6 months warranty against sole de-bonding or leather tearing. You need to send us the images on our Whatsapp number.
Question. What is shipping policy ?
Answer. We strive to deliver products purchased from Alonzo in excellent condition and in the fastest time possible. Alonzo provides free shipping on all prepaid orders.
Alonzo delivers to all pin codes of India including remote and rural areas for prepaid orders, Whereas for cash on delivery orders few pin codes are not serviceable.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount, if paid online.
Question. How orders are shipped ?
Answer. All orders placed on Alonzo are dispatched through courier partners such as Delhivery, Xpressbees and Amazon transport services.
All disputes are subject to Ghaziabad Jurisdiction only.